Get in Touch – Seps.io Meeting Request

Most jobs are completed within 1 business day, depending on the complexity of the request. High-demand services like raster-based color separations or jobs requiring extensive revisions may take longer. For faster service, ensure clear and complete instructions when submitting jobs.

Submitting a job is simple:  

1. Log in to our web portal.  

2. Fill out the job intake form with all required details.  

3. Upload any reference files.  

If you’re using a shop management tool like Printavo and have enabled automation, job submissions may be processed directly through the platform.

We specialize in services tailored to screen printing and promotional product shops, including:  

- Vector retracing: Converting low-res images to high-quality vector files.  

- Color separations: Customized to your shop’s templates and specifications.  

- Proofs, mock-ups, and spec sheets.  

- Embroidery digitizing: Available as an add-on for most plans.  

- Custom vector-based designs: Tasks completable within 90 minutes.  

We do not provide hand-drawn illustrations or high-detail raster artwork.

We’re available Monday to Friday, 9 am to 5 pm (EST).  

Please note that we observe certain U.S. and Philippine holidays, which may affect availability. Major holidays include Christmas Day, New Year’s Day, and Labor Day.

You’ll be billed monthly, based on your plan. Add-ons like embroidery digitizing are charged as needed. Payments are non-refundable, and subscriptions auto-renew unless canceled.

Managing your subscription is straightforward:  

- Upgrades: Take effect immediately, with charges prorated for the current billing cycle.  

- Downgrades: Apply at the start of the next billing cycle.  

- Cancellation: You can cancel anytime before your renewal date. Access to services continues through the end of your paid term.