Scope of Work

Scope of work
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1

Our Goal

Our goal is to help screen printing shop owners thrive by saving them time and money.

We promise we’ll do right by you and we'll help you fulfill your business’s production artwork related demands.

To make this happen, we've built seps.io on three core principles - respect, simplicity, and being intentional.

At any point, if you feel that we are not delivering on our promises - please don't hesitate to let us know. We'll act on your feedback immediately.

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What We Do:

We are simple, reliable, unlimited production art services for screen printing shops.

We focus on the most essential production-ready digital artwork file types for screen printing shops. Here is what we offer:

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Vector retrace

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Color separations

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Proofs for approvals

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Manipulation to existing artworks

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Embroidery digitizing(This is an add-ons)

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3

What We Do Not Do:

When sending job requests to us, the first question you should ask yourself is:

Can I clearly describe what I need in written form or a short video recording?

If the answer is no, then we cannot do it.

More specifically, we do not do:

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Hand-drawn illustrations

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4

Here's How We Work:

Through your assigned web-based portal or via automation using a shop management tool like Printavo, you'll be able to send in job requests.

You can also communicate with us via slack.

You can manage your payment and add users directly in your portal.

We prioritize quality over speed - each job goes through layers of quality control and follows our 7-step internal creative process.

The Workflow We Use:

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1

In your portal, fill out a short form by providing job details. Please ensure your job is clear.

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2

Your assigned account manager will review your request, ensure clarity, and move the job to the creative team. Please note that we will place unclear job requests on hold until we reach out to you for clarifications. When this happens, it may slow down the turnaround time.

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3

The account manager will pre-check your files ( checking for spelling errors, artwork integrity, and complexities. ) and then assign the task to your dedicated graphic designer who will complete it fast.

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4

Your dedicated graphic designers will deliver the job, which we then pass through layers of quality control.

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5

We'll notify you of the job completion by sending you the digital artwork files (you'll receive notification both by email and through the portal.)

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5

What to Expect From Us:

We will communicate about the status of every job request.

We will respect you and your time.

We will keep things simple for you and your team.

You will have access to account managers and the organization's leadership in case you face any obstacles.

We will complete your jobs professionally and within a reasonable time.

We will give you access to all source files.

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What we expect from you:

Clear communication and giving our team members respect.

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What do we consider 1 job request ? ( Legacy Plan Only )

1 Job may have any or all three of these design tasks:

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Vector Retrace

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Proofs for Approvals

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Color Separations

We consider a "job" a typical t-shirt or garment decoration order a shop would print.

Example 1

Your customer sends you a jpg and you need proofs and color separations. We consider this 1 job.

Example 2

You need to print on the front, back, and sleeves - all similar artwork. You need vectors, proofs, and color separations. We consider this 1 job.

Example 3

You have multiple designs and you need multiple proofs and color separations - but it's in the same order. Each design is considered a separate job.

Example 4

You have a job with multiple imprint locations  - front, back, sleeves - they all need vectors and are multi-color. Our account manager will review this job, and we'll determine the "number of requests" to assign to it.

Our rule of thumb is if a job takes a designer more than 1 working hour to complete, we reserve the right to assign multiple "number of requests" to it. We'll let you know in advance if we will assign multiple "number of requests" to a project you send in. However, this is rare.

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8

Our Working Hours:

Monday - Friday 9 am - 5 pm Eastern Standard Time

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9

Subscription Term:

Each of our subscription plans is a rolling monthly agreement. You'll be able to send in unlimited job requests, revisions and communicate with our team during that monthly cycle.

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10

Auto-Enrollment:

Once you become a member by paying for a subscription, your account is automatically enrolled into a monthly agreement. The account will renew at the initial purchase rate every 30 days until you change your plan or cancel.

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Account Access after Cancellation:

Customers can access their accounts up to 7 days after the end date of the paid period. At the end of 7 days, the account will be archived.