Our goal is to help screen printing shop owners thrive by saving them time and money.
We promise we’ll do right by you and we'll help you fulfill your business’s production artwork related demands.
To make this happen, we've built seps.io on three core principles - respect, simplicity, and being intentional.
At any point, if you feel that we are not delivering on our promises - please don't hesitate to let us know. We'll act on your feedback immediately.
We are simple, reliable, unlimited production art services for screen printing shops.
We focus on the most essential production-ready digital artwork file types for screen printing shops. Here is what we offer:
When sending job requests to us, the first question you should ask yourself is:
Can I clearly describe what I need in written form or a short video recording?
If the answer is no, then we cannot do it.
More specifically, we do not do:
Through your assigned web-based portal or via automation using a shop management tool like Printavo, you'll be able to send in job requests.
You can also communicate with us via slack.
You can manage your payment and add users directly in your portal.
We prioritize quality over speed - each job goes through layers of quality control and follows our 7-step internal creative process.
We will communicate about the status of every job request.
We will respect you and your time.
We will keep things simple for you and your team.
You will have access to account managers and the organization's leadership in case you face any obstacles.
We will complete your jobs professionally and within a reasonable time.
We will give you access to all source files.
Clear communication and giving our team members respect.
1 Job may have any or all three of these design tasks:
We consider a "job" a typical t-shirt or garment decoration order a shop would print.
Your customer sends you a jpg and you need proofs and color separations. We consider this 1 job.
You need to print on the front, back, and sleeves - all similar artwork. You need vectors, proofs, and color separations. We consider this 1 job.
You have multiple designs and you need multiple proofs and color separations - but it's in the same order. Each design is considered a separate job.
You have a job with multiple imprint locations - front, back, sleeves - they all need vectors and are multi-color. Our account manager will review this job, and we'll determine the "number of requests" to assign to it.
Our rule of thumb is if a job takes a designer more than 1 working hour to complete, we reserve the right to assign multiple "number of requests" to it. We'll let you know in advance if we will assign multiple "number of requests" to a project you send in. However, this is rare.
Monday - Friday 9 am - 5 pm Eastern Standard Time
Each of our subscription plans is a rolling monthly agreement. You'll be able to send in unlimited job requests, revisions and communicate with our team during that monthly cycle.
Once you become a member by paying for a subscription, your account is automatically enrolled into a monthly agreement. The account will renew at the initial purchase rate every 30 days until you change your plan or cancel.
Customers can access their accounts up to 7 days after the end date of the paid period. At the end of 7 days, the account will be archived.